Frequently Asked Questions

You must be at least 18 years old — or the higher minimum age required by the operator's licence jurisdiction — to register on 357pk. You must also have the legal capacity to enter into a binding contract and must not currently be subject to a self-exclusion order. Only one account is permitted per individual. 357pk is not available to residents of jurisdictions where online gambling is prohibited.

No. Each individual person is permitted to hold only one account on 357pk at any time. Registering multiple accounts — whether under the same or different personal details — is a breach of the Terms and Conditions and may result in all associated accounts being closed and any balances being forfeited. Read the full rules at 357pk Terms & Conditions.

357pk may request identity documents at any point during your account lifecycle, including at registration and before processing withdrawals. Acceptable documents include a Pakistani CNIC, passport or other government-issued photo identity document, along with proof of residential address such as a utility bill or bank statement. All documents must be clear, current and in your own name.

Click the 'Forgot Password' link on the login page. Enter the email address associated with your 357pk account and you will receive a password reset link. Follow the instructions in that email to set a new password. If you do not receive the email within a few minutes, check your spam folder or contact our support team at [email protected].

You can request account closure at any time by contacting the 357pk support team at [email protected]. Please include your registered email address and a clear request for account closure. Any withdrawable real-money balance will be returned to you after identity verification is confirmed. If your reason for closing relates to problem gambling, please consider using the self-exclusion tool instead — see the Responsible Gambling page for details.

Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of your transaction. All deposit amounts are shown in Pakistani Rupees (PKR). 357pk recommends depositing only what you can genuinely afford, and encourages all users to set a deposit limit through the responsible gambling tools in account settings before making a first deposit.

Withdrawal processing times depend on the method you select. Once 357pk approves the withdrawal request — which is subject to identity verification being complete — the time taken for funds to reach your account depends on the payment provider's own processing windows, which are outside 357pk's direct control. Bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah typically take one to three business days. Mobile wallet transfers via Easypaisa, JazzCash or Raast are often faster.

Common reasons for a withdrawal delay or decline include incomplete KYC verification, an active wagering requirement on bonus funds, a mismatch between your registered details and the payment account name, or a pending security review. If your withdrawal has been delayed, contact support at [email protected] with your account details and our team will investigate and update you promptly.

357pk does not typically charge platform fees on standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges, particularly for certain bank transfer types or cryptocurrency conversions. Any applicable platform fees will be clearly displayed in the cashier before you confirm a transaction. Always review the fee disclosure before completing a transfer.

Live in-play betting on 357pk allows you to place bets on sporting events after they have started. Odds update in real time based on the state of the match. To place a live bet, navigate to the live betting section, select your event and market, enter your stake and confirm before odds change. Note that odds can shift quickly during live events, and bets may be suspended temporarily during key moments such as wickets or goals.

357pk's live casino section features real-time dealer games streamed from professional studio environments. Typical live game options include Live Roulette, Live Blackjack, Live Baccarat and Live game show-format titles. Live dealer tables operate continuously so there is always a game running regardless of time zone. All account activity and stakes are in PKR.

357pk sources its casino games from established game software providers whose titles are subject to independent testing and certification for Random Number Generator (RNG) integrity and fair return-to-player (RTP) values. Published RTP percentages represent long-term theoretical averages across a large number of rounds — individual session results will vary. Fairness certification details are available from the game provider's own documentation.

A wagering requirement (also called a rollover) specifies how many times you must wager bonus funds before they convert to withdrawable cash. For example, a bonus of PKR 1,000 with a 10x wagering requirement means you must place a total of PKR 10,000 in qualifying bets. Not all games contribute equally — slots may count 100% while live casino games count less. The specific contribution rates and deadline are detailed in each bonus's individual terms.

Whether sportsbook betting markets — including cricket and PSL T20 markets — qualify for bonus wagering depends on the specific terms of each promotion. Some bonuses are sportsbook-specific with minimum odds requirements, while others apply to casino games only. Always check the individual promotion's eligible markets and minimum odds conditions before placing a bonus-funded bet on cricket or any other sport.

If your account is closed — whether by you or by 357pk — any uncompleted bonus funds and associated winnings are forfeited. This applies to voluntary closures, self-exclusion requests and account closures initiated by 357pk under the Terms and Conditions. Real-money balances that are not subject to any bonus conditions or withholding obligation will be returned to you subject to KYC verification. Full details are in the Terms & Conditions.

357pk provides a full suite of responsible gambling tools accessible from your account settings at no cost. These include: deposit limits (daily, weekly, monthly), loss limits (daily, weekly, monthly), session time limits, reality check pop-ups, cooling-off periods and self-exclusion. Limit reductions apply immediately. Limit increases require a mandatory cooling-off period before taking effect. All tools are available 24/7 without needing to contact support. Read more on the Responsible Gambling page.

To activate self-exclusion, log in to your account, go to Account Settings and select the Responsible Gambling section. Choose the self-exclusion option and select your preferred duration — from 24 hours to indefinite. Self-exclusion takes effect immediately and cannot be reversed during the active period. For indefinite exclusion, a minimum of 6 months must pass and written confirmation is required before reinstatement. If you need assistance, contact support at [email protected].

357pk does not provide legal advice and does not claim that online gambling is legal in Pakistan. The Prevention of Gambling Act 1977 and other applicable Pakistani laws may restrict or prohibit online betting activity. 357pk does not hold any gambling licence issued by a Pakistani authority, including the Government of Pakistan, PTA or State Bank of Pakistan. Users are solely responsible for understanding and complying with applicable local laws before using the platform.

357pk's support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected] — note that this is a plain text contact address and not a clickable link. Our team responds in English and Urdu is available on request. For responsible gambling queries, account restrictions or self-exclusion requests, clearly state the nature of your request in the subject line for prioritised handling. We aim to respond within 24 hours.